![]() ChatBot logo | |
Original author(s) | Dariusz Zabrzenski[1] |
---|---|
Developer(s) | Text |
Initial release | August 29, 2017[2] |
Operating system | Web-based |
Available in | English |
Type | Chatbot |
License | Proprietary (SaaS) |
Website | chatbot.com |
ChatBot is a software platform for creating chatbots for business use released in August 2017.[2]
History
[edit]ChatBot (BotEngine) has its origins in a research project created by the company Text (formerly LiveChat Software), which won with this project at hackathon in 2016.[3][4][5] In August 2017, LiveChat launched a beta version of the BotEngine chatbots build platform.[6][2][7]
In September 2017, LiveChat integrated with BotEngine.[8][9] ChatBot in its current form was launched on February 21, 2018.[citation needed] In March 2018, BotEngine was released from beta version.[10] Later that year the product has been rebranded to ChatBot, following the purchase of the chatbot.com domain.[11][12][13] In October 2019, ChatBot added a feature to collect customized data about visitors who interacted with bots on websites or Facebook.[14] In May 2020, ChatBot in partnership with Infermedica launched COVID-19 Risk Assessment ChatBot.[15]
In March 2021, ChatBot launched a new version of Visual Builder.[16]
Overview
[edit]ChatBot is a platform for building automatic chatbots using artificial intelligence.[17][18]
ChatBot constructs bots using integration with a range of tools including Facebook Messenger, LiveChat, Skype, KiK, Slack, Twitter and YouTube.[19][20][21]
In 2020, the number of ChatBot clients reached 1,000, including[22] UEFA, Unilever, HTC, Kayak, Danone, Moody's, GM.[23][24] ChatBot supports multiple non-profit organizations,[25] including: European Mentoring and Coaching Council,[26] Musculoskeletal Australia,[27] Operation Kindness[28] and Tinnitus UK.[29] It is mainly used for connecting and engaging with communities, and fundraising.[30]
See also
[edit]References
[edit]- ^ "Speaker: Darek Zabrzenski". ChatbotSummit. Retrieved 2024-07-11.
- ^ a b c "LiveChat aiming at true AI with BotEngine launch". Marketing Dive. Retrieved 2022-06-30.
- ^ "LiveChat Launches Incubator Program to Support Business Communication". www.yahoo.com. Retrieved 2022-06-30.
- ^ "LiveChat Launches Incubator Program to Support Business Communication". AP NEWS. 2022-05-11. Retrieved 2022-06-30.
- ^ "Incubator success story: ChatBot's path to 2600+ customers". incubator.text.com. Retrieved 2023-09-01.
- ^ Zabrzenski, Dariusz (2017-09-25). "Why small and mid-sized companies have to boost their customer service with chatbots?". Medium. Retrieved 2022-06-30.
- ^ Mitchell (CMO), Vanessa. "CMO's top 8 martech stories for the week - 6 December 2018". www.cmo.com.au. Retrieved 2022-06-30.
- ^ "LiveChat Integrates with BotEngine". www.smartcustomerservice.com. 2017-09-29. Retrieved 2022-06-30.
- ^ "LiveChat Launches New Chatbot Capabilities". www.smartcustomerservice.com. 2018-11-27. Retrieved 2022-06-30.
- ^ "LiveChat Brings BotEngine Out of Beta". www.smartcustomerservice.com. 2018-03-14. Retrieved 2022-06-30.
- ^ Polska, Grupa Wirtualna. "Komunikat spółki - LVC Informacja o zakupie domeny chatbot.com". www.money.pl (in Polish). Retrieved 2023-09-01.
- ^ Iles, James (2023-05-12). "7 Domain Name Upgrades Revealed in June 2022". Media Options. Retrieved 2023-09-01.
- ^ Silver, Elliot (2020-03-27). "LiveChat CMO Comments on LiveChat.com Acquisition". DomainInvesting.com. Retrieved 2023-09-01.
- ^ "LiveChat Launches Academy to Help Users Master Chatbots". www.destinationcrm.com. Retrieved 2022-06-30.
- ^ Carpenter, Julia (2021-04-07). "Meet the Chatbots That Might Manage Your Money One Day". Wall Street Journal. ISSN 0099-9660. Retrieved 2022-06-30.
- ^ "Chatbot.com Updates Visual Builder". Speech Technology Magazine. 2021-03-18. Retrieved 2022-06-30.
- ^ Biedrzycki, Paweł (2017-08-11). "LiveChat pracuje nad nowym produktem: BotEngine to czatbot, wykorzystujący sztuczną inteligencję". StrefaInwestorow.pl (in Polish). Retrieved 2022-06-30.
- ^ "10 Best Chatbot Providers of 2023 [Just Released]". www.consumersadvocate.org. Retrieved 2023-08-30.
- ^ "Best Ways to Implement Live Chat for WordPress - Qode Interactive". 2020-10-12. Retrieved 2022-06-30.
- ^ Testbanking, Dylan. "Chatbots for Customer Service - 4 Current Applications". Emerj Artificial Intelligence Research. Retrieved 2022-06-30.
- ^ "Top 26 ChatBot Builders for 2019". CMSWire.com. Retrieved 2022-06-30.
- ^ "Number of the ChatBot customers". LiveChat Investor Relations. Retrieved 2022-06-30.
- ^ "LiveChat Launches Incubator Program to Support Business Communication". finance.yahoo.com. Retrieved 2022-06-30.
- ^ "LiveChat Software - Company presentation for the Inderes community". Inderes: Osakeanalyysit, mallisalkku, osakevertailu & aamukatsaus (in Finnish). Retrieved 2022-06-30.
- ^ Hooper, Amy (2023-04-25). "Chatbots for Nonprofits". blog.techsoup.org. Retrieved 2023-08-30.
- ^ "EMCC Global". www.emccglobal.org. Retrieved 2023-08-30.
- ^ "Musculoskeletal Australia (MSK)". Retrieved 2023-08-30.
- ^ "Operation Kindness | North Texas No-Kill Animal Shelter". Operation Kindness. Retrieved 2023-08-30.
- ^ "Home". Tinnitus UK. Retrieved 2023-08-30.
- ^ Rudolph, Shari (2023-06-14). "How Nonprofits Can Use AI to Increase Fundraising and Engagement". Good360. Retrieved 2023-08-30.