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Company type | Public |
---|---|
Nasdaq: LPSN TASE: LPSN TA-35 Index Component | |
ISIN | US5381461012 |
Industry | Internet Computer software |
Founded | 1995 |
Founder | Robert LoCascio |
Headquarters | New York City |
Area served | Worldwide |
Products | The Conversational Cloud LP Insights |
Revenue | ![]() |
Number of employees | 1,201 (As of December 2020)[1] |
Subsidiaries | LivePerson Ltd. (formerly HumanClick Ltd.) Kasamba Inc. Presto Experts Contact At Once!, LLC Engage Pty Ltd. LivePerson (UK) Ltd. LivePerson Netherlands B.V |
Website | www |
LivePerson is a global technology company that develops conversational commerce and AI software.[2]
Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.
In 2018, the company announced its AI offering, allowing customers to create AI-powered chatbots to answer consumer messages, alongside human customer service staff.[3]
History
[edit]LivePerson was founded in 1995 by Robert LoCascio.[4] In April 2000, the company completed an initial public offering on the NASDAQ,[5] in March 2011 its shares began trading on the Tel Aviv Stock Exchange and were included in the TA-100 Index and the TA BlueTech Index.[6]
Acquisitions
[edit]Acquisition Date | Company | Business | References |
---|---|---|---|
October 2000 | HumanClick | Real-time online customer service applications | [7] |
July 2006 | Proficient Systems | Provider of hosted proactive, revenue generating on-site chat solutions | [8] |
October 2007 | Kasamba Inc. | Online provider of chat-based experts | [9] |
April 2010 | NuConomy | Web analytics and optimization platform | [10] |
May 2012 | Amadesa | Web marketing company specializing in predictive intelligence technology | [11] |
June 2012 | Look.io, Inc. | Mobile chat provider | [12] |
November 2012 | ENGAGE Pty Ltd. | Australian provider of cloud-based customer contact solutions | [13] |
April 2014 | NextGraph | Digital engagement solutions company | [14] |
June 2014 | Synchronite | Co-browsing and video chat | [15] |
November 2014 | Contact At Once | Leading platform for C2B sales conversations | [16] |
February 2018 | BotCentral | Leading Bot Platform for Enterprise AI and Conversational Commerce | [1] |
October 2018 | Conversable | Conversational commerce and AI platform | [17] |
July 2021 | e-bot7 | Conversational AI for Customer Service | [18] |
October 2021 | Tenfold | Customer experience integration platform | [19] |
October 2021 | VoiceBase | Voice analytics platform | [20] |
Products and services
[edit]- The Conversational Cloud — A cloud-based method of customer messaging. Business can communicate with customers on web, mobile, and social.[21]
- LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.[22]
See also
[edit]References
[edit]- ^ a b "SEC Filings". LivePerson. Retrieved 22 Nov 2021.
- ^ "LivePerson 10-K filing, February 25, 2019". February 25, 2019.
- ^ "LivePerson's Maven bot platform puts conversational AI in customer agents' hands". MarTech Today. 2018-12-10. Retrieved 2019-02-28.
- ^ "The establishment of our core values is one thing that we still refer back to each and every day. They are what define LivePerson". Business Interviews. 22 March 2013. Retrieved 3 April 2015.
- ^ "LivePerson returns to IPO price -- 10 years later", Marketwatch, April 7, 2010
- ^ "LivePerson dual lists on Tel Aviv Stock Exchange", Reuters, Mar 13, 2011
- ^ "LivePerson Acquires HumanClick, Creating a Global Market Leader in Real-Time eCRM Solutions for Small and Mid-Sized Businesses", Business Wire, October 13, 2000, archived from the original on October 25, 2016, retrieved October 25, 2016
- ^ "LivePerson buys live chat provider Proficient Systems in all-stock deal", Internet Retailer, July 19, 2006
- ^ "Kasamba to be Acquired by LivePerson", StartupIsrael.com, June 26, 2007, archived from the original on August 14, 2007
- ^ "LivePerson To Acquire Web Analytics Startup NuConomy For $3 Million", TechCrunch, Jan 25, 2010
- ^ "Web analytics marketing co Amadesa acquired by LivePerson", Globes, May 16, 2012
- ^ "Mobile Chat Platform Maker Look.io Acquired by LivePerson", Pando.com, June 12, 2012, archived from the original on May 8, 2015, retrieved April 13, 2015
- ^ LivePerson to Acquire Australia-based Customer Contact Solutions Provider, LivePerson, November 6, 2012
- ^ "LivePerson Adds New Team of Data Science Experts to Enhance its Leadership in Intelligent Digital Engagement". LivePerson (Press release). Retrieved 26 June 2018.
- ^ Gutbezahl, David. "LivePerson Looks to Better Engagement with Synchronite". TMCnet. Retrieved 3 April 2015.
- ^ "LivePerson Acquires Contact At Once! For $65M". NoCamels News. 6 November 2014. Retrieved 3 April 2015.
- ^ "LivePerson acquires Conversable, a conversational AI company". VentureBeat. October 2018. Retrieved 1 October 2018.
- ^ LivePerson. "LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible". www.prnewswire.com (Press release). Retrieved 2022-04-06.
- ^ "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation". LivePerson. Retrieved 27 October 2021.
- ^ "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation". LivePerson. Retrieved 27 October 2021.
- ^ "The LivePerson Conversational Cloud". LivePerson. August 5, 2020. Archived from the original on 1 January 2022. Retrieved 5 August 2020.
- ^ "LivePerson Launches LP Insights". Destination CRM. CRM Magazine. Retrieved 3 April 2015.