| Industry | Contact center service provider |
|---|---|
| Founded | 2000 |
| Headquarters | Pleasanton, California |
Key people | Vincent Deschamps |
| Services | network carrier services, 24 x 7 monitoring and support |
| Website | http://www.echopass.com |
Echopass is a privately held IP-based contact center provider for large enterprises.[2][3][4][5] Founded in 2000, the company is located in Pleasanton, California, and offers its services as Software as a Service (SaaS) to provide enhanced agility, flexibility, scalability, and speed to market.[2][3][4][5]
Company History
In 1998, Echopass began as an internal technology infrastructure for a public company in Salt Lake City, Utah.[6][7] In 2000, Echopass launched with startup funding from Genesys Telecommunications Laboratories, Canaan Partners and New Enterprise Associates.[8][6] The company’s headquarters are in Pleasanton, California and the company lists a Network Operations Center in Salt Lake City, Utah.[5][3][6] Datacenters are located in Salt Lake City, Ashburn, Virginia and Irvine, California.[6]
In 2003, Vincent Deschamps became the chairman and CEO of Echopass.[5][8][9][10] In 2008, Echopass’ business became profitable.[7][8] The company has employees located and working across North America to support its large base of existing accounts.[8]
The company’s current focus is on complex, large enterprise contact centers and counts many clients in the Fortune 500 as well as key service providers.[4][3][8] Echopass provides enhanced customer experiences for its clients as well as significant cost savings through a cloud deployment model. Recently Overstock.com, a five year Echopass client, cited Echopass as helping to provide above $26 million in cost savings.[2]
Echopass’ main competition is other telecom providers such as AT&T, Verizon, Cisco, Avaya and Interactive Intelligence.[8]
Services
Echopass offers numerous value-added benefits to its contact center service, including sophisticated and advanced interaction routing, agent performance optimization, speech enabled self service, mobile customer service, multi-channel and social media integration to improve the quality of customer service.[4][9][2][3] The company provides complete end-to-end service, including network carrier services, 24 x 7 monitoring and support, and guarantees industry leading service level agreements (SLA’s) to stand behind their services.[3][2][4]
Awards
Market analysis firm Frost & Sullivan named Echopass a share leader in North America.[4][2][3][8] In 2004, Red Herring listed Echopass on its list of Top 100 companies.[5]
References
- ^
{{cite web}}: Empty citation (help) - ^ a b c d e f Bruce Walker (March 6, 2013). "Echopass Rises In Cloud Industry". Vatalyst. Retrieved April 25, 2013.
- ^ a b c d e f g Andrew Moran (March 5, 2013). "Global public cloud market to total $131 billion in 2013: report". Digital Journal. Retrieved April 25, 2013.
- ^ a b c d e f Frank Bergman (March 6, 2013). "Echopass Supplements Rising Cloud Computing Industry". Dividend Kings. Retrieved April 25, 2013.
- ^ a b c d e "Echopass Corporation". Chrunchbase. Retrieved April 25, 2013.
- ^ a b c d "Fact Sheet". Echopass. Retrieved April 25, 2013.
- ^ a b Venture Beat. "EchoPass". Retrieved April 25, 2013.
- ^ a b c d e f g Susan Wright (March 15, 2013). "Cloud Based Contact Centers: An Interview With Echopass CEO Vincent Deschamps". Investment Underground. Retrieved April 25, 2013.
- ^ a b Lana Bandoim (March 20, 2013). "Cloud Contact Center Solutions Increase". Yahoo! Voices. Retrieved April 25, 2013.
- ^ "Company Overview of Echopass Corporation". Bloomberg Businessweek. Retrieved April 25, 2013.
Category:Companies established in 2000 Category:Companies based in Pleasanton, California Category:Technology companies Category:Service-oriented (business computing) Category:Cloud applications