|Industry||Credit risk assessment|
|Founded||1899(as Retail Credit Company)|
|Revenue||US$ 3.36 billion (2017)|
|US$ 824.6 million (2017)|
|US$ 587.3 million (2017)|
|Total assets||US$ 7.23 billion (2017)|
|Total equity||US$ 3.24 billion (2017)|
Number of employees
|Footnotes / references|
Equifax Inc. is one of the three largest consumer credit reporting agencies, along with Experian and TransUnion (together known as the "Big Three"). Equifax collects and aggregates information on over 800 million individual consumers and more than 88 million businesses worldwide. In addition to credit and demographic data and services to business, Equifax sells credit monitoring and fraud prevention services directly to consumers.
Headquartered in Atlanta, Georgia, Equifax operates or has investments in 24 countries in the Americas, Europe, and Asia Pacific. With over 10,000 employees worldwide, Equifax has US$3.1 billion in annual revenue and is traded on the New York Stock Exchange (NYSE) under the symbol EFX.
Equifax was the subject of more than 57,000 consumer complaints to the Consumer Financial Protection Bureau from October 2012 to September 17, 2017, with most complaints relating to incomplete, inaccurate, outdated, or misattributed information held by the company.
In September 2017, Equifax announced a cyber-security breach, which it claims to have occurred between mid-May and July 2017, where cybercriminals accessed approximately 145.5 million U.S. Equifax consumers' personal data, including their full names, Social Security numbers, birth dates, addresses, and driver license numbers. Equifax also confirmed at least 209,000 consumers' credit card credentials were taken in the attack. On March 1, 2018, Equifax announced that 2.4 million additional U.S. customers were affected by the breach. The company claims to have discovered evidence of the cybercrime event on July 29, 2017. Residents in the United Kingdom and Canada were also impacted.
In March 2018, the Security and Exchange Commission accused Jun Ying, Equifax's former CIO, of illicit insider trading, by selling company stock before the breach was publicly disclosed. After an investigation by the FBI, Ying pleaded guilty, was sentenced to four months of prison plus a year of supervised release, and was fined $55,000.00 and ordered to pay restitution of $117,117.61 on June 2019. An Equifax manager, Sudhakar Reddy Bonthu, also pleaded guilty to insider trading and received a sentence of 8 months of home confinement.
In July 2019, The New York Times, the New York Post and other media reported Equifax had agreed to pay approximately $650 million to settle with the Federal Trade Commission (FTC) to resolve investigations by several state attorneys general, the Consumer Protection Financial Bureau, the FTC, and a consumer class-action lawsuit related to the data breach.
By September 2019, however, Equifax had added qualifications and "hurdles" to its claims process which put in doubt whether the previously announced cash settlement of $125 per affected consumer would actually be awarded.
On 19 December 2019, a federal judge in Atlanta awarded class-action attorneys representing consumers approximately $77.5 million, suggesting that individual consumers might expect to receive around six or seven dollars.
- 1 History
- 2 Products
- 3 Security failings
- 4 Lawsuits and fines
- 5 Competition
- 6 See also
- 7 References and footnotes
- 8 External links
Equifax was founded by Cator and Guy Woolford in Atlanta, Georgia, as Retail Credit Company in 1899. The company grew quickly and by 1920 had offices throughout the United States and Canada. By the 1960s, Retail Credit Company was one of the nation's largest credit bureaus, holding files on millions of American and Canadian citizens. Even though the company continued to do credit reporting, the majority of their business was making reports to insurance companies when people applied for new insurance policies including life, auto, fire and medical insurance. All of the major insurance companies used RCC to get information on health, habits, morals, use of vehicles and finances. They also investigated insurance claims and made employment reports when people were seeking new jobs. Most of the credit work was then being done by a subsidiary, Retailers Commercial Agency.
Retail Credit Company's extensive information holdings, and its willingness to sell them to anyone, attracted criticism of the company in the 1960s and 1970s. These included that it collected "... facts, statistics, inaccuracies and rumors ... about virtually every phase of a person's life; his marital troubles, jobs, school history, childhood, sex life, and political activities." The company was also alleged to reward its employees for collecting derogatory information on consumers.
As a result, when the company moved to computerize its records, which would lead to much wider availability of the personal information it held, the U.S. Congress held hearings in 1970. These led to the enactment of the Fair Credit Reporting Act in the same year which gave consumers rights regarding information stored about them in corporate databanks. It is alleged that the hearings prompted the Retail Credit Company to change its name to Equifax in 1975 to improve its image.
The company later expanded into commercial credit reports on companies in the United States, Canada and the UK, where it came into competition with companies such as Dun & Bradstreet and Experian. The insurance reporting was phased out. The company also had a division selling specialist credit information to the insurance industry but spun off this service, including the Comprehensive Loss Underwriting Exchange (CLUE) database as ChoicePoint in 1997. The company formerly offered digital certification services, which it sold to GeoTrust in September 2001. In the same year, Equifax spun off its payment services division, forming the publicly listed company Certegy, which subsequently acquired Fidelity National Information Services in 2006. Certegy effectively became a subsidiary of Fidelity National Financial as a result of this reverse acquisition merger (See Certegy and Fidelity National Information Services for further information).
In October 2010, Equifax announced it acquired Anakam, Inc, an identity verification software company with a range of authentication products headquartered in San Diego, California. Terms of the deal were not disclosed.
Equifax purchased eThority, a business intelligence (BI) company headquartered in Charleston, South Carolina, in October 2011. eThority is partnering with TALX, a St. Louis-based business unit of Equifax, and will remain in Charleston.
Equifax Workforce Solutions is one of the 55 contractors hired by the United States Department of Health and Human Services to work on the HealthCare.gov web site.
For most of its existence, Equifax has operated primarily in the business-to-business sector, selling consumer credit and insurance reports and related analytics to businesses in a range of industries. Business customers include retailers, insurance firms, healthcare providers, utilities, government agencies, as well as banks, credit unions, personal and specialty finance companies and other financial institutions. Equifax sells businesses credit reports, analytics, demographic data, and software. Credit reports provide detailed information on the personal credit and payment history of individuals, indicating how they have honored financial obligations such as paying bills or repaying a loan. Credit grantors use this information to decide what sort of products or services to offer their customers, and on what terms. Equifax also provides commercial credit reports, similar to Dun & Bradstreet, containing financial and non-financial data on businesses of all sizes. Equifax collects and provides data through the National Consumer Telecom and Utilities Exchange (NCTUE), an exchange of non-credit data including consumer payment history on telecommunications and utility accounts.
In 1999, Equifax began offering services to the credit consumer sector in addition, such as credit fraud and identity theft prevention products. Equifax and other credit monitoring agencies are required by law to provide US residents with one free credit file disclosure every 12 months; the Annualcreditreport.com website incorporates data from U.S. Equifax credit records.
2016 advance-warnings of insecure systems
According to an October 2017 report from Motherboard, around December 2016, a security researcher examining Equifax's servers observed an online portal, apparently created for Equifax employees only, was accessible to the open Internet.
I didn't have to do anything fancy," the researcher told Motherboard, explaining that the site was vulnerable to a basic "forced browsing" bug. The researcher requested anonymity out of professional concerns. "All you had to do was put in a search term and get millions of results, just instantly—in cleartext, through a web app," they said. In total, the researcher downloaded the data of hundreds of thousands of Americans in order to show Equifax the vulnerabilities within its systems. They said they could have downloaded the data of all of Equifax's customers in 10 minutes: "I've seen a lot of bad things, but not this bad.
The same types of sensitive private information of American consumers (names, birth dates, social security numbers, etc.) were exposed as in the May–July breach, according to Motherboard. Additionally, the security researchers said they were able to gain shell access on Equifax's servers and discovered and reported to Equifax additional vulnerabilities. According to the reporting, despite receiving this warning from the security researcher, the affected portal was not closed until six months later in June, well after the March and May–July breaches had begun. Moreover, the employee portal was reportedly not the same server targeted in the later breaches, which Motherboard speculates may suggest multiple breaches by more than one party may have occurred.
March 2017 security breach
On September 18, 2017, Bloomberg News reported that Equifax had been the victim of a "major breach of its computer systems" in March 2017, and that in early March it had begun "notifying a small number of outsiders and banking customers" about this attack.
According to Bloomberg, a person familiar with the breach believed this early-March intrusion may have been carried out by the same party that breached Equifax's computer systems again in May. According to Bloomberg, Equifax enlisted Mandiant (owned by FireEye, Inc.) to assist in investigating the March attack. The same cybersecurity firm was hired following the May–July breach.
May–July 2017 data breach
Between May and July 2017, yet-identified hackers were able to a known exploit on one of Equifax' web servers that had yet to be updated to access the credit records of more than 140 million Americans as well as some British and Canadian citizens before the breach was detected and shut down. Equifax disclosed the breach on September 7, 2017 after determining the means and scope of the breach. The event was considered "one of the biggest data breaches in history."
Several consumers filed lawsuits in small-claims court against Equifax due to the breach, while Equifax later came to a $575 million settlement with the Federal Trade Commission to offer either a cash payment or credit monitoring for those affected by the breach. The data from the breach has yet to be seen on black markets or the dark web by security experts, making it difficult to identify the origin of the breach. However, in February 2020, the United States Department of Justice indicted four Chinese military people on nine charges related to the breach, which China has denied.
2017 exposure of Argentine consumer data
In September 2017, Brian Krebs revealed that the Argentine arm of Equifax had left private data from approximately 14,000 consumers, and more than 100 staff members, available to anyone who entered "admin" as both the username and password for one of its online systems.
2017 withdrawal of vulnerable mobile apps
On September 7, 2017, the same day as Equifax announced a large security breach, Equifax removed its official mobile apps from the Apple App Store and from Google Play. While these apps themselves were not reportedly connected to that breach, they had security flaws of their own, being vulnerable to man-in-the-middle attacks owing to some parts using HTTP instead of HTTPS.
2017 exposure of American salary data
On October 8, 2017, Krebs reported that The Work Number, a website operated by Equifax's TALX division, exposed the salary histories for employees of tens of thousands of US companies to anyone in possession of the employee's Social Security Number and date of birth. For roughly half the US population, both of the latter pieces of data are known to be in possession of criminals, following Equifax's May–July 2017 security breach. In July 2019, Equifax settled with the Federal Trade Commission for $700 million. This number contains a $380,500,000 consumer restitution fund, part of the class action lawsuit.
On October 12, 2017, Equifax's website was reported to have been offering visitors malware via drive-by download. The malware was disguised as an update for Adobe Flash. At that time, only 3 out of 65 top anti-malware products provided protection against the particular malware, meaning that many visitors were at risk of having their computers infected if visiting the Equifax website.
Lawsuits and fines
The company has been fined by the Federal Trade Commission on two occasions for violating the Fair Credit Reporting Act ("FCRA"). In 2000, Equifax, along with Experian and TransUnion, was fined $2.5 million for blocking and delaying phone calls from consumers trying to get information about their credit. In 2003, the FTC took Equifax to court for the same reason and settled its lawsuit with the company for a fine of $250,000.
In July 2013, a federal jury in Oregon awarded $18.6 million to Julie Miller of Marion County against Equifax for violations of the Fair Credit Reporting Act. In her lawsuit, Miller alleged Equifax had merged her credit reports with another person with a different Social Security number, date of birth, and address. Miller contacted Equifax repeatedly in writing and over the telephone, but Equifax refused to delete dozens of false collection accounts from Miller's credit report. The award included $18.4 million in punitive damages, and $180,000 in compensatory damages. Miller's lawyer, Justin Baxter, explained that the false reporting damaged Miller's reputation, she was denied credit, and her private information was given to businesses Miller had no relationship with. The jury's verdict is believed to be the largest award in an individual case under the Fair Credit Reporting Act. An Equifax spokesperson said that Equifax is considering appealing the jury's verdict. A federal judge reduced the award to $1.62 million in 2014.
In 2014, Equifax and Heartland Bank were sued by Kimberly Haman of the St. Louis area for reporting she was dead. A Heartland Bank spokesperson said the bank "immediately investigated and contacted the credit reporting agencies after Haman reported" she was still alive. An Equifax "spokesperson told the Post-Dispatch that Equifax blocked the Heartland account information from appearing on Haman's credit report after a reporter's inquiry."
In April 2014, Equifax was sued in New York federal court by God Gazarov, who claimed the company erroneously reports him as having no credit history because of his unusual first name.
On November 4, 2017, it was reported that a group of five Oklahomans had sued the company, claiming that Equifax "violated laws which require financial institutions to protect the security of their customers' personal information." Equifax selected the law firm DLA Piper to work on the case in D.C. It had turned to Edelman for earlier crisis control after the October 2017 privacy breach.
Consumer lawsuits claiming damages under the FCRA have been successful in small claims court.
Competitors to Equifax include:
- Credit bureau
- Credit score
- Fair Credit Reporting Act
- Identity theft
- Privacy laws of the United States
- The Work Number
References and footnotes
- "The New Equifax Boss Wants to Make Amends. We Have Some Questions". The New York Times. April 5, 2019. Retrieved April 6, 2019.
- "Equifax Inc. Annual Report (Form 10-K)". SEC.gov. U.S. Securities and Exchange Commission. Retrieved March 31, 2018.
- "How to protect yourself against the theft of your identity". The Economist. September 14, 2017. Retrieved September 15, 2017.
- "All Products and Solutions | Business | Equifax". Equifax.com. Retrieved September 23, 2017.
- Equifax. "All Credit Score, Credit Report & Identity Theft Products | Equifax". Equifax.com. Retrieved September 23, 2017.
- "Company Profile". equifax.co.uk. Equifax. Archived from the original on December 25, 2014. Retrieved December 8, 2014.
- "Free Credit Reports". Consumer Information. March 26, 2013. Retrieved September 23, 2017.
- "The Dizzying Number Of CFPB Complaints Against Equifax Since 2012 Should Infuriate You". Fast Company. September 18, 2017. Retrieved September 18, 2017.
- Equifax (September 7, 2017), Rick Smith, Chairman and CEO of Equifax, on Cybersecurity Incident Involving Consumer Data., retrieved September 12, 2017
- "Equifax just discovered 2.4M more account breaches". NBC News. Retrieved March 1, 2018.
- "Equifax CIO Put '2 and 2 Together' Then Sold Stock, SEC Says". July 19, 2019. Retrieved July 20, 2019.
- "Former Equifax employee sentenced for insider trading". www.justice.gov. June 27, 2019. Retrieved July 20, 2019.
- Saunders, Jessica (October 17, 2018). "Former Equifax manager sentenced to 8 months home confinement for insider trading". The Atlanta Business Chronicle.
- Cowley, Stacy; Eavis, Peter (July 19, 2019). "Equifax Is Said to Be Near $650 Million Settlement for Data Breach". The New York Times. ISSN 0362-4331. Retrieved July 20, 2019.
- "Equifax agrees to pay $700M after massive data breach". New York Post. Associated Press. July 20, 2019. Retrieved July 20, 2019.
- Press, Continuing Coverage: Data Privacy The Associated. "Report: Equifax to pay $700 million in breach settlement". ajc. Retrieved July 20, 2019.
- Warzel, Charlie (September 16, 2019). "Opinion | Equifax Doesn't Want You to Get Your $125. Here's What You Can Do". The New York Times. ISSN 0362-4331. Retrieved September 16, 2019.
- "Want that $125 from Equifax? Don't ignore the company's latest email". www.cbsnews.com. Retrieved September 16, 2019.
- "That $125 payment from Equifax? You shouldn't count on it". www.cbsnews.com. Retrieved September 16, 2019.
- Leonhardt, Megan (December 19, 2019). "If you made a claim for $125 from Equifax, you're not getting it after court awards nearly $80 million to attorneys". CNBC. Retrieved December 20, 2019.
- "Credit experts since 1899". www.equifax.co.uk.
- "Separating Equifax from fiction", Wired, September 1995, retrieved September 13, 2007
- "Equifax Blog - Equifax Acquires Anakam". Anakam.equifax.com. July 17, 2012. Archived from the original on July 17, 2012. Retrieved September 10, 2017.
- Kearney, Brendan (October 4, 2011). "Equifax buys local eThority: Company to stay, grow in Charleston, founder says". The Post and Courier.
- USAtoday, front page October 24, 2013, "Hot seat for stealth website builders
- Ann Carrns (September 14, 2018). "Freezing Credit Will Now Be Free. Here's Why You Should Go for It". The New York Times. Retrieved September 22, 2018.
- Brian Krebs (May 9, 2018). "Think You've Got Your Credit Freezes Covered? Think Again". KrebsonSecurity. Retrieved September 22, 2018.
- "CreditMantri ties up with Equifax to provide free credit scores and loan history to individuals". The Economic Times. November 26, 2015. Retrieved April 17, 2018.
- "'Free' credit reports from fintech portals". Mint. April 17, 2017. Retrieved April 17, 2018.
- "FraudIQ Authenticate Device Product Description ("Anonymous device properties are processed by a pattern matching engine to recognize the device")" (PDF).
- "Breaking: Equifax Knew of Security Flaws Months Before It Was Hacked". Motherboard. October 26, 2017. Retrieved October 29, 2017.
- Riley, Michael, Anita Sharpe, and Jordan Robertson, "Equifax Suffered a Hack Almost Five Months Earlier Than the Date It Disclosed", Bloomberg News, September 18/19, 2017.
- Haselton, Todd (September 7, 2017). "Credit reporting firm Equifax says cybersecurity incident could potentially affect 143 million US consumers". cnbc.com. Retrieved September 8, 2017.
- "The end of the cloud is coming", VentureBeat, Victor Charypar, November 4, 2017
- "Equifax to Pay $575 Million as Part of Settlement with FTC, CFPB, and States Related to 2017 Data Breach". Federal Trade Commission. July 19, 2019. Retrieved July 25, 2019.
- Benner, Katie (February 10, 2020). "U.S. Charges Chinese Military Officers in 2017 Equifax Hacking". The New York Times. Retrieved February 10, 2020.
- "Data from Equifax credit hack could "end up on the black market," expert warns". CBS News. February 11, 2020. Retrieved February 11, 2020.
- "Equifax reportedly used 'admin' as password in Argentina". Cnet.com. Retrieved September 16, 2017.
- "Equifax suffers fresh data breach". BBC News. September 13, 2017. Retrieved September 16, 2017.
- "Equifax's app has disappeared from Apple's App Store and Google Play". Fastcompany.com. September 11, 2017. Retrieved September 16, 2017.
- "Here's Why Equifax Yanked Its Apps From Apple And Google Last Week". Fast Company. September 15, 2017. Retrieved September 16, 2017.
- "Equifax Breach Fallout: Your Salary History — Krebs on Security". krebsonsecurity.com. Retrieved October 11, 2017.
- "Equifax will give your salary history to anyone with your SSN and date of birth / Boing Boing". boingboing.net. Retrieved October 11, 2017.
- Statt, Nick. "Equifax owes you a lot more, but here's how to get $125 from this week's settlement". The Verge. Retrieved August 2, 2019.
- Goodin, Dan (October 12, 2017). "Equifax website hacked again, this time to redirect to fake Flash update". Ars Technica. Retrieved October 12, 2017.
- Schroeder, Stan. "Equifax may have been hacked again and it's not even funny anymore". Mashable. Retrieved October 12, 2017.
- Humphries, Matthew. "Equifax Website Hacked Again". PCMAG. Retrieved October 12, 2017.
- Puzzanghera, Jim; Raab, Lauren (October 12, 2017). "Equifax website is apparently hacked". Los Angeles Times. ISSN 0458-3035. Retrieved October 12, 2017.
- Goodin, Dan. "Equifax rival TransUnion also sends site visitors to malicious pages". Ars Technica UK. Retrieved October 13, 2017.
- Kovacs, Eduard. "Malicious Redirects on Equifax, TransUnion Sites Caused by Third-Party Script | SecurityWeek.Com". www.securityweek.com. Retrieved October 13, 2017.
- David, Kravets (October 13, 2017). "After second bungle, IRS suspends Equifax's "taxpayer identity" contract". Ars Technica. Retrieved October 16, 2017.
- Equifax Fined $250,000 Fine By FTC Archived October 7, 2008, at the Wayback Machine, NBC 10, August 3, 2003, retrieved September 13, 2007
- "Equifax to Pay $250,000 to Settle Charges". ConsumerAffairs.com. July 30, 2003. Archived from the original on August 17, 2007. Retrieved July 23, 2007.
- Patrick, Robert (February 8, 2014). "'Excuse me, I'm not dead' St. Louis County woman pleads to her bank". St. Louis Post-Dispatch. Retrieved February 18, 2014.
- "An $18 Million Lesson in Handling Credit Report Errors". The New York Times. August 2, 2013. Retrieved August 2, 2013.
- "Equifax must pay $18.6 million after failing to fix Oregon woman's credit report". The Oregonian. Archived from the original on July 29, 2013. Retrieved July 26, 2013.
- "Jury Awards $18.6M For Equifax Credit Report Mix-up". Archived from the original on December 15, 2013. Retrieved July 29, 2013.
- "Equifax weighs appealing $18.6M award to consumer". Ajc.com. Retrieved July 31, 2013.
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- Weiss, Debra Cassens (February 11, 2014). "Woman sues in effort to prove she is alive". ABA Journal. Retrieved February 18, 2014.
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- White, Martha C. (April 11, 2014). "God Just Wants Some Credit, So He's Suing Equifax". NBC News. Retrieved April 22, 2014.
- "Oklahomans File Lawsuit Against Equifax", NewsOn6, November 4, 2017
- "Equifax Picks DLA Piper", Kevin McCauley, O'Dwyer's, October 23, 2017
- "Equifax is losing appeals". Yahoo Finance. March 9, 2018.
- Wilhelm, Colin (June 28, 2018). "Former Equifax manager charged with insider trading linked to cyber breach". Politico.
The SEC says Bonthu bought options before the company's data breach became public and sold them for a profit of more than $75,000
- "Former Equifax Manager Charged With Insider Trading". U.S. Securities and Exchange Commission. June 28, 2018.
In a complaint filed in federal court in Atlanta today, the SEC charged that Equifax software engineering manager Sudhakar Reddy Bonthu traded on confidential information he received while creating a website for consumers impacted by a data breach.